Reservations Terms and Conditions

 Booking Confirmation:

Clients are requested to pay at least a 30% deposit of the total cost of a tour in order to guarantee the reservation. Our sales person will help you with the different payment options.

When to book your Safaris

It is better to book as far in advance as possible to ensure availability of rooms and other services at the time you wish to travel, especially during the peak seasons (July & August and christmas). This is especially important for those wishing to travel on private custom safaris and those adding extensions to scheduled trips.

Cancellation:

In the event of cancellation of a tour, the deposit in non-refundable and is considered to be the cancellation fee.

Loss/Damages

The company will exercise utmost care in handling its guests and their property, but will not be responsible for any loss or damage to personal belongings or personal injury.

Transportation

The company may, at its discretion, use Land Cruiser, Land Rover, mini-bus or any other suitable transport subject to weather and other conditions (a request for a specific type of vehicle will be considered). English speaking driver/guides are provided. All tours start and end in Arusha.

Price Lists

Price quotes are inclusive of accommodation charges, meals, park fees, driver guides and all other items listed on the tour itinerary. They do not include hotel expenses prior to and at the termination of the tour, alcoholic drinks, tips or any other item not listed in the quote.

Credit Cards

We do not accept Visa or Master Card for deposit/balance payments. The balance is to be paid in our office in Arusha.

Money:

Major foreign currencies - particularly US dollar or Euro - as well as travelers cheques are accepted and are convertible at banks and bureaux de changes in main towns and tourist areas. Euros are also widely used and have good exchange rates. Credit cards are not widely accepted and carry poor exchange rates. Some international banks offer ATM machines. Standard Chartered Bank and Barclays Bank in major towns and cities have introduced new ATM facilities with better rates, but keep in mind the exchange rate and/or service charge will make you loose some money. At Standard Chartered Bank only Visa cards are accepted, while most major cards are accepted at Barclays. Visitors may pay with foreign currency at game parks. Don't change money on the streets.

Camping Safaris

Prices for camping safaris include: park fees, meals, cook, driver, camping gear and transport. Prices for camping safaris per trip will depend on the number of people in the group. Maximum is five people to a 4WD vehicle. We prefer every client to have a window seat. If necessary we can also arrange for a larger car that guarantees all of our clients a chance to sit at the window. Your wish is our commitment.

Mountain climbing

Prices for mountain climbing include entry fees, meals, transport to and from mountain gate, hut fees/camping fees and equipment - tents, foam mattress, toilet tent, table and chairs, wash room facilities, rescue fees, porters, cook and guides. It does not include personal equipment such as clothes, boots, climbing sticks, socks, goggles, etc.

Accommodation

We reserve the right to substitute hotels/lodges when necessary, for those described in the itineraries.